MITCHELL L. LUCK, LMBT#18821
We do everything we can to provide the best possible service and strive to accommodate scheduling requests. We understand that you may not always be able to keep your appointment time and kindly ask you give 24 hours’ notice when rescheduling or cancelling your appointments. This allows for someone else in need of a massage to schedule an appointment in that time. If you are unable to provide 24 hours’ notice you will be charged a late cancellation fee (please see description below) 50% of the appointment price. Instead of cancelling, you may send someone you love !
No Show Policy
If you do not show up for your scheduled appointment you may charged the full price for the scheduled service. If you call to cancel within 2 hours of your appointment start time you fall into our no show policy and will be charged the full price for your missed appointment.
Cancellation Policy for Gift Certificates
In lieu of requiring a credit card to hold your appointment we will use 50% of your gift certificate If you cancel or no show.
Late Arrival Policy
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Therapists are only required to wait 15 minutes for you to arrive. Please call if you are going to be more than 15 minutes late to ensure the therapist is on site and is willing to do a shortened massage. Regardless of the length of the treatment actually given, you will be responsible for the full cost of the session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Gift Certificate Expiration Policy
We recommend that you book your appointment no less than three weeks before the expiration date to ensure redemption. Purchaser will always have the value of the certificate/coupon to use. If date is passed the expiration date, purchaser will be able to use credit towards a full price service. You must bring a printed copy, a GC number or enter your GC number into the scheduling system before your appointment.
I accept cash, checks and venmo.
No credit cards are accepted at this time unless you book through the restoring balance website.